PASS CERTIFY CRT-261 TEST PATTERN & NEWEST FRESH CRT-261 DUMPS ENSURE YOU A HIGH PASSING RATE

Pass Certify CRT-261 Test Pattern & Newest Fresh CRT-261 Dumps Ensure You a High Passing Rate

Pass Certify CRT-261 Test Pattern & Newest Fresh CRT-261 Dumps Ensure You a High Passing Rate

Blog Article

Tags: CRT-261 Test Pattern, Fresh CRT-261 Dumps, CRT-261 Test Tutorials, Test CRT-261 Engine, CRT-261 Visual Cert Test

BONUS!!! Download part of VCEPrep CRT-261 dumps for free: https://drive.google.com/open?id=18aC6TqOcbTy8wMzR0RSytQm-JFHyIClD

After using our software, you will know that it is not too difficult to pass CRT-261 exam. You will find some exam techniques about how to pass CRT-261 exam from the exam materials and question-answer analysis provided by our VCEPrep. Besides, to make you be rest assured of our dumps, we provide CRT-261 Exam Demo for you to free download.

The Salesforce CRT-261 exam covers a broad range of topics, including Service Cloud architecture, Service Cloud data model, Service Cloud console, Omni-channel routing, Service Cloud communities, and Service Cloud analytics. CRT-261 Exam also evaluates the candidate's knowledge of best practices for implementing Service Cloud solutions and their ability to develop customized solutions that meet the unique needs of the business.

>> CRT-261 Test Pattern <<

Salesforce - High Pass-Rate CRT-261 Test Pattern

Whatever exam you choose to take, VCEPrep training dumps will be very helpful to you. Because all questions in the Actual CRT-261 Test are included in VCEPrep practice test dumps which provide you with the adequate explanation that let you understand these questions well. As long as you master these questions and answers, you will sail through the exam you want to attend.

Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) certification exam is designed for professionals who want to demonstrate their knowledge and skills in implementing and consulting on Salesforce Service Cloud solutions. Certification Preparation for Service Cloud Consultant certification is ideal for individuals who work with customers to identify and create comprehensive solutions that address customer service requirements. CRT-261 exam measures candidates' ability to design and implement Service Cloud solutions that meet customer needs, and their understanding of the key considerations for designing a Service Cloud solution.

Salesforce CRT-261 Certification is an essential credential for professionals who are involved in the implementation of Service Cloud solutions in their organizations. Certification Preparation for Service Cloud Consultant certification validates the candidate's knowledge and skills in Service Cloud and provides them with a competitive advantage in the job market. With proper preparation and dedication, candidates can pass the exam and achieve their career goals in the field of Service Cloud.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q121-Q126):

NEW QUESTION # 121
A recent review of customer satisfaction surveys revealed that the support center does a poor job of upselling new products to customers. Customers report dissatisfaction when calling for service issues and receiving a sales pitch instead. However, customers that have been upsold new products are two times more likely to remain a customer.
What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?

  • A. Einstein Next Best Action
  • B. Visual Remote Assistant
  • C. Service Analytics Predictions

Answer: A

Explanation:
To ensure upselling occurs only when customers are likely to be receptive, implementing Einstein Next Best Action is recommended. This tool uses AI to suggest the most appropriate actions or offers to service agents based on customer context and interaction history, increasing the likelihood of a positive response to upselling efforts while maintaining customer satisfaction.


NEW QUESTION # 122
Universal Containers purchased Knowledge and would like to implement it as soon as possible. What approach should a consultant recommend?

  • A. Activate Knowledge One on the case detail page.
  • B. Create a Knowledge Visualforce component on the case detail page.
  • C. Activate Knowledge One within the Salesforce Console for Service.
  • D. Create a Knowledge Visualforce component within the Salesforce Console for Service.

Answer: C


NEW QUESTION # 123
Universal Containers has recently set up an email-to-case channel for customers to submit case. However, they are having trouble tracking and relating email responses to the related Salesforce case.
What should a Consultant recommend to address this issue?

  • A. Use Omni-Channel to automatically route inbound email
  • B. Convert to an On-Demand Email-to-Case setup
  • C. Insert a reference Thread ID in the email subject template
  • D. Assign a user to manually manage incoming email

Answer: C


NEW QUESTION # 124
Cloud Kicks uses the Service Console and work items to route cases to available agents.
Service agents need a way to see work they have accepted and incoming items. Which feature should a Service Cloud consultant recommend?

  • A. Personalised navigation menu
  • B. Global Shared Macro
  • C. Omni-Channel Utility widget
  • D. Actions & Recommendations component

Answer: C

Explanation:
Explanation
The Omni-Channel Utility widget is a component that can be added to the Service Console to allow agents to see their work status, accept incoming work items, and view their work queue. The widget also displays notifications and alerts for agents when they receive new work or when their status changes. Verified References: : Omni-Channel Utility Widget


NEW QUESTION # 125
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields. What tool should a consultant recommend to implement this requirement?

  • A. Visualforce custom page Questions & Answers PDF Page 6
  • B. Process Builder
  • C. Auto launch flow
  • D. Salesforce Console for Service

Answer: D

Explanation:
Explanation
Salesforce Console for Service is a tool that can implement the requirement of displaying a history of all of today's changes to a case in the order that occurred on a single page view. Salesforce Console for Service is a workspace that allows agents to manage multiple cases and interactions on a single screen. It includes a feed-based layout that shows a history of all the changes to a case, such as comments, emails, and edits to case fields, in chronological order. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_feed_based_layouts.htm&type=5


NEW QUESTION # 126
......

Fresh CRT-261 Dumps: https://www.vceprep.com/CRT-261-latest-vce-prep.html

2025 Latest VCEPrep CRT-261 PDF Dumps and CRT-261 Exam Engine Free Share: https://drive.google.com/open?id=18aC6TqOcbTy8wMzR0RSytQm-JFHyIClD

Report this page